Reporting a Concern – ASC Level of Need Toolkit

The Surrey Multi-Agency Safeguarding Hub (MASH) is the initial point of contact that aims to improve the safeguarding response for  adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

The Surrey MASH achieves this by bringing together Surrey County Council social care workers, health workers, the police, and a vast array of virtual partners across Surrey – all under one roof. By being able to share relevant information between each agency, the MASH aims to identify need, risk and harm accurately to allow timely and the most appropriate intervention.

To assist this process the Surrey Safeguarding Adults Board are pleased to confirm the release and publication of the Adult Social Care (ASC) Level of Need toolkit, to help agencies and members of the public report concerns about an adult or refer to the appropriate service.

The toolkit has been designed to reduce the number of requests for support and/ or signposting, are now being directed straight to the appropriate local service or to the ASC contact centre, leaving the MASH able to handle all level four referrals.

The ASC Multi-Agency Safeguarding Hub (MASH) team have worked hard and have been trailing this approach with partner agencies over the last few months with great success.

We do ask that should you wish to keep a hard copies in your files, please do regularly check to make sure you are using the most up to date version.

Information and advice

  • Availability: 9am to 5pm, Monday to Friday
  • Phone: 0300 200 1005
  • Email:
  • Textphone (via Text Relay): 18001 0300 200 1005
  • SMS: 07527 182 861 (for the deaf or hard of hearing)
  • VRS: Sign Language Video Relay Service
  • Fax: 020 8541 7390

Or send your enquiry using our online form which is confidential and secure for you to use.

Concerns of abuse or neglect

If you’re at risk of the above, or suspect someone else is, you need to report it.

To do this, contact the Multi Agency Safeguarding Hub (MASH):