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Information for the Public

A view of Surrey residents in a busy high street

Welcome to the Surrey Safeguarding Adults’ Board web pages, we believe that everybody has the right to live safely in their home and in their community.

Most people in Surrey live safely, free from abuse and neglect. However, some people have care and support needs that makes it difficult for them to protect themselves from abuse and neglect. In these circumstances, if they are experiencing, or are at risk of abuse and neglect, then they may need help from others to keep themselves safe.

The Care Act sets out the circumstances when safeguarding duties apply. The Care Act says safeguarding applies to adults who

  • have needs for care and support,
  • is experiencing, or at risk of, abuse or neglect and
  • as a result of their care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.

Adults at risk may be people who:

  • Are frail due to age, ill health, physical disability or cognitive impairment, or a combination of these
  • Have a learning disability
  • Have a physical disability and/or a sensory impairment
  • Have mental health needs including dementia or a personality disorder
  • Have a long-term illness/condition
  • Are users of substances or alcohol
  • Are unable to demonstrate the capacity to make a decision and is in need of care and support

Concerns of Abuse or Neglect

If you are concerned about an adult with care and support needs, who is at risk of/ or is being abused or neglected you need to report it.

To do this, please contact Surrey County Council, Adult Social Care:


Out of hours: Adult Social Care Emergency Duty Team 01483 517898 (available Friday 5pm to Monday 9am and bank holidays)

Surrey County Council, Adult Social Care is the initial point of contact, and aims to improve the safeguarding response for adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

To assist this process the Surrey Safeguarding Adults Board are pleased to confirm the release and publication of the SSAB Making Good Referrals of Adult Safeguarding Concerns in Surrey , developed along with the SCC Adult Social Care Level of Need toolkit, to assist you in making your referral to the appropriate service. The toolkit has been designed to reduce the number of requests for support and/ or signposting, are now being directed straight to the appropriate local service or to Surrey County Council, Adult Social Care.

A Guide to reporting abuse and safeguarding enquiries