Concerned about an Adult
If you suspect somebody is being harmed, don’t ignore it, report it.
In an emergency – Dial 999 for the police.
If you are concerned about an adult with care and support needs, who is at risk of/ or is being abused or neglected and is unable to protect themselves please refer your concern to the ASC MASH, using the ASC MASH referral form using the level of need toolkit.
For any other advice or support please refer to the appropriate service using the level of need toolkit, here you will also find the contact details and MASH referral form.
Information and advice
- Availability: 9am to 5pm, Monday to Friday
- Phone: 0300 200 1005
- Email: contactcentre.adults@surreycc.gov.uk
- Textphone (via Text Relay): 18001 0300 200 1005
- SMS: 07527 182 861 (for the deaf or hard of hearing)
- VRS: Sign Language Video Relay Service
- Fax: 020 8541 7390
Or send your enquiry using the SCC online form which is confidential and secure for you to use.
Concerns of abuse or neglect
If you’re at risk of the above, or suspect someone else is, you need to report it.
To do this, contact the Multi Agency Safeguarding Hub (MASH):
- Availability: 9am to 5pm, Monday to Friday
- Phone: 0300 470 9100
- Email: ascmash@surreycc.gov.uk
- To report a concern: please use the ASC level of need toolkit to assist you in referring to the correct team.
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