Concerned about an Adult

If you suspect somebody is being harmed, don’t ignore it, report it.

In an emergency – Dial 999 for the police.

If you are concerned about an adult with care and support needs, who is at risk of/ or is being abused or neglected and is unable to protect themselves please refer your concern to the ASC MASH.

The SSAB when to refer an adult for a safeguarding concern in Surrey has been developed along with the SCC Adult Social Care Level of Need toolkit, to assist you in making your referral to the correct team.

For any other advice, support or signposting please refer to the ASC level of need toolkit.

A Guide to reporting abuse and safeguarding enquiries

Surrey County Council ASC MASH Referral Form – (please send your completed form to the ASC MASH and not the Surrey Safeguarding Adults Board)

Concerns of Abuse or Neglect

If you’re at risk of the above, or suspect someone else is, you need to report it.
To do this, contact the Multi Agency Safeguarding Hub (MASH):

  • Availability: 9am to 5pm, Monday to Friday
  • Phone: 0300 470 9100
  • Email: ascmash@surreycc.gov.uk 
  • To report a concern: please use the ASC level of need toolkit to assist you in referring to the correct team.
  • By post: Surrey MASH for Adults, Quadrant Court, 35 Guildford Road, Woking, Surrey. GU22 7QQ

Information and Advice

Or send your enquiry using the SCC online form which is confidential and secure for you to use.

Please note emails are secured by TLS .
Please remember that all emails containing sensitive information should continue to be protectively marked.

Out of hours

Call the Adult Social Care Emergency Duty Team on: 01483 517898

 

The Herbert Protocol

Caring for people with dementia or Alzheimer’s can be challenging.
There’s a risk they can at some point start to ‘walk out’. This may only be into the garden or street for a short time, but some people can get lost and go missing so planning ahead to keep them safe is really important. The Herbert Protocol

Partnership Intelligence

If you have some information which you think may assist other partners, use the Surrey Police Partnership Intelligence form (Partnership Intelligence Guidance). This is not a means for reporting crimes, notifying the police of an imminent risk, or referring safeguarding concerns. It does not replace existing information sharing practices, however it does allow for intelligence to be passed between agencies quickly and efficiently. For further information on this form click here.

Fire Safety

If you are concerned that a person is at high risk of fire, Surrey Fire and Rescue service can offer an Emergency Home Fire Safety visit.
Please complete the online safe and well visit form, where a resident requires an immediate visit and advice.
Advice on making a home safe from the fire service.